Quality Control And Assurance Specialist
Four Winters
- Amman
- Full-time
- 9
About the role
Every batch. Every branch. The same standard.
High Ground is looking for an Industrial Engineer to build and own the quality systems in our central kitchen, with a primary focus on Four Winters.
This is a hands-on role covering how products are made, checked, stored, labelled, packed, and dispatched. You’ll work closely with production, R&D, and operations to turn approved recipes into consistent results, with clear standards for taste, texture, appearance, weight, and yield.
Your responsibility is to make quality part of the daily workflow: establish the system, train the team, verify that it works, and follow issues through to resolution. The goal is simple: every product leaving the central kitchen meets the same approved standard, every time.
Responsibilities
Standardise products and processes: Work with R&D and production to document approved product specifications, production methods, batch sizes, yields, and measurable acceptance criteria.
Build the quality system: Create practical SOPs, inspection checklists, batch records, and quality checkpoints from ingredient receiving through dispatch.
Check product consistency: Verify taste, texture, appearance, portion weight, and other product-specific requirements against approved references.
Control storage and labelling: Monitor storage conditions, stock rotation, shelf-life controls, batch identification, date labels, allergen information, and traceability.
Verify hygiene and handling: Check cleaning practices, equipment condition, measuring-device accuracy, and food-handling procedures; follow up on gaps.
Control product release: Establish and enforce clear pass, hold, and reject procedures so products that fail requirements are identified and prevented from dispatch.
Protect quality during delivery: Define packaging and transport checks, and work with branches to verify product condition on arrival.
Manage waste and yield: Track production losses, spoilage, rejected batches, and yield differences; identify causes and implement improvements without compromising quality.
Resolve recurring issues: Investigate production deviations and branch feedback, assign corrective actions with the relevant teams, and verify that fixes hold.
Train and track: Train the central kitchen team, monitor daily compliance, and maintain clear reporting on quality performance, waste, and outstanding actions.
What you’ll do
- Complete a central kitchen quality baseline.
- Put a working quality system into daily use for priority Four Winters products.
- Establish waste and quality reporting, with verified improvements.
What you need
- Bachelor’s degree in Industrial Engineering
- Ability to build clear SOPs, analyse process data, and investigate root causes.
- Strong attention to detail, confident follow-through, and a hands-on approach on the production floor.
Nice to have
- Practical quality control or quality assurance experience in food manufacturing or central kitchen production.
- Working knowledge of food safety, HACCP principles, hygiene, storage, and traceability.
- Experience with dairy, ice cream, desserts, or chilled and frozen products.
- HACCP, food safety, or internal auditing certification.
- Experience with Lean, continuous improvement, and waste reduction.